Of course! The chicken served in all our locations comes from certified halal suppliers and is carefully prepared to ensure compliance with halal standards.

Absolutely! Our menu offers several gluten-free options. You can find them by visiting this link: https://poulet-rouge.ca/allergies or by consulting our nutritional calculator. However, it’s important to note that, despite our precautions, all ingredients carry the risk of cross-contamination.

Carbohydrates, fats, proteins: check our nutritional calculator to discover all the nutritional information about our menu!

You can find all allergen information at this link https://poulet-rouge.ca/allergies or on our nutritional calculator.

Yes, our veggie filets are vegetarian and vegan. However, despite our careful attention, they may contain traces of chicken, as they are cooked on the same grill as our chicken.

At Poulet Rouge, there’s something for everyone! Whether you prefer mild flavors or enjoy bold sensations, we have what you need. Our spicier options are designed for the daring: the Volcano chicken filet, our famous spicy mayo, and the Chili Hot sauce will add some kick to your bowl!

Unfortunately, we do not sell our sauces and marinades at the moment. However, some of our franchisees may offer a small amount of sauce or marinade for a few dollars. Ask them at your location’s counter.

Selling raw meat is subject to many regulations, and this activity goes beyond our expertise. However, we’d be happy to sell you cooked chicken filets individually to meet your needs. Ask for them at the counter of your preferred location.

Quebec's menu, Toronto's menu and Ottawa's menu

There’s no discrimination on chicken filet size! Our teams must regularly adjust based on what they receive. When the filet size is adequate, we offer the portion as presented on our menu. It’s very important to us that our customers receive an adequate amount of chicken, which is why we add an extra filet or two to our bowls when the filets are smaller.

Absolutely! You can have your Poulet Rouge bowl delivered via our delivery partners' apps, Uber Eats and DoorDash. Additionally, you have the option to order directly on our website by selecting the "Order" tab and choosing your preferred Poulet Rouge location or on our app (with all the perks that come with it!).

We’re sincerely sorry for this incident. If the order was placed on a partner platform, please contact Uber Eats or DoorDash’s customer service directly. If the order was placed on our website or app, you can contact customer support via this form: https://poulet-rouge.ca/support. A team member will assist you as soon as possible.

Our in-store team is there to prepare a bowl to your taste! If you prefer delivery, you can select the "Order" tab, then the "Create Your Bowl" option on our website or follow the instructions on Uber Eats or DoorDash. You can customize your bowl with our fresh ingredients!

If you’ve visited our locations, you know our team is always busy crafting delicious bowls. To offer you the best experience possible, we recommend placing your order online on our Poulet Rouge app or on our website under the "Order" tab.

This project is still on our drawing board. Stay tuned!

If you want to place a group order for fewer than 100 people, you can do so via our group menu in the online ordering section of our website or app. For groups of 100 people or more, it’s best to call your chosen location at least 2 weeks in advance. This will allow us to plan the order properly and not miss anything!

Absolutely! You can purchase gift cards in-store.

Can't remember how much is left on your gift card? No problem! Scroll to the bottom of the page and click on "gift card." You’ll then be able to check your balance.

The Rouge Club is our loyalty program that lets you earn points with every bite! Then, turn them into dollars to save even more! The Rouge Club also offers exclusive deals for members, giving you the full Poulet Rouge experience!

Download the Poulet Rouge App on the App Store or Google Play and create your member profile. Easy, right? 😎 Psst, we also have a welcome surprise waiting for you!

The Fan Club program ended on November 4, 2024, so you can no longer earn points on your old card. If you had a physical loyalty card, it has been converted into a gift card with the value of your points in dollars.

If you had an electronic loyalty card, within a few weeks after the program's official end date, our team will send you an email with a gift card equal to the dollar value of any unused points. (You’ll receive it by December 1, 2024)

We’d also like to invite you to join the all-new Rouge Club! This program lets you enjoy exclusive offers and redeem your points for dollar discounts. Join the club!

To enjoy the Rouge Club benefits, you need to be a member! Simply download the Poulet Rouge app and create your member profile. We have a little surprise for you upon registration!

After that, with every online or in-store purchase (don’t forget to have your card in the app scanned), you’ll earn points on your Rouge Club virtual card. These points can then be exchanged for dollars, letting you enjoy tasty savings on future orders. Check the app regularly to access exclusive offers and maximize your rewards!

Since they’re exclusive, we can’t reveal too much here! But you might expect bonus points on your favorite items or freebies.

You earn points every time you place an order with Poulet Rouge through our app or by presenting your digital card, either in the app or your digital wallet, at the counter. For every dollar spent, you’ll receive 10 points. You can even take advantage of occasional bonus point promotions to earn more!

When paying for your order on the app, you can choose to pay with your points or with cash. If you're at the counter, simply inform the cashier that you’d like to use your points. They’ll scan your virtual card, and your points will be automatically deducted.

Go to the Poulet Rouge app! Your points balance and dollar value will appear at the top of the screen in the header.

Great question! If you had a profile in the old Fan Club, you can no longer earn points in that old loyalty program. Check your email; our team will send you a gift card with the dollar value of your unused points by December 1, 2024.

To discover the new program, visit: https://poulet-rouge.ca/loyaute

The only way to earn points is by ordering through our app or at the counter of your favorite location!

Loyalty points cannot be earned on orders placed through our partner sites, Uber Eats and Doordash.

No, we no longer accept old plastic FAN CLUB cards. The Fan Club program ended on November 4, 2024, so you can no longer earn points on your old card. If you had a plastic FAN CLUB card, it has been converted into a gift card with the value of your points in dollars.

We’re sorry to hear you want to leave the Rouge Club. You can contact customer support https://poulet-rouge.ca/support to remove your account from our database or delete your profile directly in the app.

We love the spirit of sharing! However, points are unfortunately non-transferable from one member to another.

Good question! Points don’t expire. However, if you neither earn nor redeem points or claim a reward for 12 consecutive months, your account will be closed, and any points and accumulated rewards will be forfeited. Make sure to use them to enjoy maximum benefits!

You can use points to pay for taxes and tips when ordering online. However, tips cannot be paid with points at the counter, as they are not processed there. It’s always best to keep a bit of change handy to support our dedicated team making you the best bowl!

No! You can use one offer per transaction. Choose wisely and savor each offer to its fullest!

Once logged into the Rouge Club on your Poulet Rouge app, you can check the “My Offers” section for current exclusive offers.

At Poulet Rouge, we take the privacy and security of your personal information very seriously. For more information, please see our privacy policy here.

Unfortunately, you cannot link your account with another person’s account. Each account is unique! However, you can use the same account to earn points faster and save more together!