1. Introduction At Poulet Rouge, we are committed to protecting the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information, in compliance with the legal requirements which pertain to the protection of personal information as imposed by Quebec’s Law 25.
This policy applies to all online services provided by Poulet Rouge, including this website and all other digital platforms which we use to interact with you.
2. Collection of Personal Information2.1 Methods of Collection We collect personal information through various technological means, including:
Support Form: Customers may submit personal information to share feedback or inquiries.
Community Forms: Used for donation and sponsorship requests.
Loyalty Program: When creating an account in our loyalty program, we record the personal information you provide, along with your purchasing patterns. This information is kept strictly confidential.
Cookies: Cookies are used on our site to enhance your user experience.
Video Surveillance: For security purposes within our establishments.
When a person accesses our website, it is possible that a cookie will activate and collect data such as the browser type and operating system being used, the domain name from which the user arrived, the date the site is accessed, the frequency with which the user visits the site, and the average time spent, and pages viewed on the site. This cookie does not allow us to identify a visitor unless they have registered for our services or sent us a message through our website. We may use this information and share it with partner organizations for statistical purposes to improve our site’s content, effectiveness, and functionality.
We may send email communications related to marketing or promotional information that could be useful to you, including information on our services and products. You may unsubscribe from this email service at any time by sending us an email to that effect or by informing us of the types of emails which you would like to receive. If you send us an email, we may preserve it in our records. The information so retained may include the email address from which the message was sent and any future responses which we may provide.
When linking your account to a social media network, you authorize the sharing of certain personal information between social media platforms. This may include your name, email address, and your activities on our site. We encourage you to consult the privacy policies of the relevant social media networks. We use third-party companies to display ads when you visit our Site. These companies may use information (excluding your name, address, email, or phone number) regarding your visits to this and other websites in order to provide ads on products and services of interest to you. For more information on this practice and on the possibility of restricting these third parties sites’ use of your information, please contact us at experience@poulet-rouge.ca.
2.2 Personal Information Collected We may collect the following categories of personal information:
Identification Information: First name, last name, mailing address, email address, phone number.
Technical Information: IP address, date and time of connection, pages visited, actions performed on our website.
Nutritional Information: Information on allergies and nutritional values you consult through our nutrition calculator.
Demographic Information: Age, nationality, place of residence.
2.3 Purposes of Collection Personal information is collected for the following reasons:
To process requests submitted via the support form.
To provide nutritional information tailored to customers' dietary choices.
To manage donation and sponsorship requests submitted by customers.
To record and analyze purchasing trends in order to improve our loyalty program.
To enhance user experience and address customer concerns.
2.4 Opting Out of Collection You may refuse the collection of certain personal information by opting for:
In-person inquiries instead of email.
Refusing cookies, though this may affect certain site functionalities.
3. Access to Personal Information3.1 Authorized Individuals The categories of individuals within our organization who may access your personal information include:
Customer Service Center.
Teams managing donation and sponsorship requests.
Personnel responsible for marketing administration and our loyalty program.
3.2 Information Sharing We may share your personal information with third parties for the following purposes:
Technology Service Providers: Ordering platforms such as UEAT, DoorDash, or UberEats and other third parties like Data Candy, Paystone, MYR, and Cluster to facilitate operations. We ensure these third parties respect the confidentiality of your data.
3.3 Mobile Application By using our mobile application, you agree to provide the following information to be stored on our server:
Your full name.
Your email address.
Your phone number.
A list of your favorite items.
Your preferences.
A Google or Facebook ID.
Since you provide your own preferences, we do not use algorithms to make suggestions based on your browsing history or automated systems to make suggestions based on your activity on our app.
4. Security of Personal Information We implement various measures to protect the confidentiality and security of your personal information, including:
Physical Measures: Secured premises with restricted access.
Technological Measures: Firewalls and advanced security systems.
Administrative Measures: Active information security policy.
While we strive to use commercially acceptable means to protect your personal information, absolute security cannot be guaranteed.
5. Rights of Data Subjects You have the following rights regarding your personal information:
Access: You may request access to the information in your regard which we have retained.
Correction: You may request updates to your personal information.
Complaints: You have the right to file a complaint by following our personal information governance process.
5.1 Access and Correction You may access and correct your personal information via our website or by contacting us directly. 5.2 Contact For any questions regarding this privacy policy or to exercise your rights, please contact our team at experience@poulet-rouge.ca.
6. Policy Updates This privacy policy may be updated periodically. Changes will be posted on this page, and we recommend reviewing it regularly to stay informed.
7. Acceptance of the Policy By using our website and services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. We reserve the right to modify this policy at any time. Changes will take effect immediately upon their publication on our website. By continuing to use our services after these modifications, you accept the new terms.