Last updated: February 12, 20251. IntroductionAt Groupe Poulet Rouge Inc. (“Poulet Rouge”, “we”, “our”, “us”), we are committed to protecting the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information, in compliance with legal requirements which pertain to the protection of personal information, including as imposed by Canada’s Personal Information Protection and Electronic Documents Act and Quebec’s Law 25, as applicable.This policy applies to all online services provided by Poulet Rouge, including this website and all other digital platforms which we use to interact with you.2. Collection of Personal Information2.1 Methods of CollectionWe collect personal information through various technological means, including:- Order Information: such as your name, order information (e.g., meal purchased). Additionally, we may collect your email address and/or phone number depending on the delivery channel (e.g., takeout versus delivery).
- Support Form: Customers may submit personal information to share feedback or inquiries.
- Community Forms: Used for donation and sponsorship requests.
- Loyalty Program: When creating an account in our loyalty program, we record the personal information you provide, along with your purchasing patterns. Signing up for our Loyalty Program is optional. This information is kept strictly confidential.
- Cookies: Cookies are used on our site to enhance your user experience.
- Video Surveillance: For security purposes within our establishments.
When a person accesses our website, it is possible that a cookie will activate and collect data such as the browser type and operating system being used, the domain name from which the user arrived, the date the site is accessed, the frequency with which the user visits the site, and the average time spent, and pages viewed on the site. This cookie does not allow us to identify a visitor unless they have registered for our services or sent us a message through our website. We may use this information and share it with partner organizations for statistical purposes to improve our site’s content, effectiveness, and functionality. With your consent, we may send you email communications related to marketing or promotional information that could be useful to you, including information about our services and products. You may unsubscribe from this email service at any time by clicking the unsubscribe button within the email, sending us an email to that effect or by informing us of the types of emails which you would like to receive. If you send us an email, we may preserve it in our records. The information so retained may include the email address from which the message was sent and any future responses which we may provide.When linking your account to a social media network, you authorize the sharing of certain personal information between social media platforms. This may include your name, email address, and your activities on our site. We encourage you to consult the privacy policies of the relevant social media networks.2.2 Personal Information CollectedWe may collect the following categories of personal information:- Identification Information: First name, last name, mailing address, email address, phone number.
- Technical Information: IP address, date and time of connection, pages visited, actions performed on our website.
- Nutritional Information: when shared with us, information on allergies and nutritional values you consult through our nutrition calculator.
Demographic Information: Birthdate, language preference, gender, place of residence (for Loyalty Program customers).2.3 Purposes of CollectionPersonal information is collected for the following reasons:- To process your orders.
- To process your payments, including through our delivery partners and payment processors.
- To communicate with you regarding your orders, payments or any other requests.
- For authentication and verification purposes.
- To process requests submitted via the support form.
- To provide nutritional information tailored to customers' dietary choices.
- To manage donation and sponsorship requests submitted by customers.
- To register you for accounts you choose to sign up for, such as our loyalty program.
- To record and analyze purchasing trends to improve our loyalty program.
- Address customer concerns.
- To address legal matters, and prevent investigate, identify, stop, or take any other action with regard to suspected or actual fraudulent or illegal activity, claims or other liabilities, or any activity that violates our policies.
Additionally, we may use your personal information:- To enhance user experience and improve and personalized our services, products and offering.
- Send marketing materials to you, such promotional offers or information about new products, programs and restaurant openings.
- For any other purpose, with your consent, where appropriate.
We may also use any of the personal information we collect to generate and use anonymous or de-identified information about our customers for commercial purposes2.4 consent and opting out of collectionWe only collect information by lawful means. As part of using our products and services or interacting with us, we may collect and process some details about you. When we do so, we will collect, use or share your personal information with your consent for the purposes identified or as otherwise permitted or required by law. In compliance with our privacy obligations, we may obtain your permission based on implied consent (including through this privacy policy) or through other means (such as express consent). However, in some situations, the law allows us to collect, use or disclose personal information without your consent.You can withdraw your consent to the collection, use or disclosure of your information at any time. However, in some cases withdrawing consent will mean that we can no longer provide you with certain services or perform certain tasks where the information is required to do so.You may withdraw your consent to the collection, use or disclosure of your personal information at any time by contacting us using the Contact information below) and, subject to any legal constraints, we will comply with your request.You may also refuse the collection of certain personal information by opting for:- In-person inquiries instead of email.
- Refusing cookies, though this may affect certain site functionalities.
3. Access to Personal Information3.1 Authorized IndividualsThe categories of individuals within our organization who may access your personal information include:- Customer Service Center.
- Teams managing donation and sponsorship requests.
- Personnel responsible for marketing administration and our loyalty program.
3.2 Information SharingWe may share your personal information with third parties for the following purposes:- Technology Service Providers: Ordering platforms such as UEAT, DoorDash, or UberEats and other third parties like Data Candy, Paystone, MYR, and Cluster to facilitate operations. We ensure these third parties respect the privacy and confidentiality of your data.
- In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions).
- We may also disclose personal information when required by subpoena, search warrant, or other legal processes, governmental request, or in response to activities that are unlawful or a violation of Poulet Rouge’s rules for use of our services, or to protect and defend the rights or property of Poulet Rouge or others. This may involve the disclosure of personal information to law enforcement, other governmental entities, or other third parties, depending on the circumstances.
3.3 Mobile ApplicationBy using our mobile application to order takeout, you agree to provide the following information to be stored on our server:- Your full name.
- Your email address.
- Your phone number.
Since you provide your own preferences, we do not use algorithms to make suggestions based on your browsing history or automated systems to make suggestions based on your activity on our app.4. Security of Personal InformationWe implement various measures to protect the confidentiality and security of your personal information, including:- Physical Measures: Secured premises with restricted access.
- Technological Measures: Firewalls and advanced security systems.
- Administrative Measures: Active information security policy.
While we strive to use commercially acceptable means to protect your personal information, absolute security cannot be guaranteed.5. INTERNATIONAL TRANSFERS OF INFORMATION Some of our service providers and business partners may be based outside of Canada and the Province of Quebec. This means your information may be accessible to law enforcement authorities outside of your jurisdiction, in accordance with the laws of that jurisdiction.6. RETENTIONWe retain personal information to achieve the purposes for which the information was collected. In certain cases, we may need to retain personal information for purposes required under applicable law, for tax or audit purposes, or for other purposes permitted under law.7. RIGHTS OF DATA SUBJECTSYou have the following rights regarding your personal information:- Access: You may request access to the information in your regard which we have retained.
- Correction: You may request updates to your personal information.
- Complaints: You have the right to file a complaint by following our personal information governance process.
If you are resident of Quebec, you may be entitled to, subject to certain conditions, access additional rights (e.g., right to deletion, data portability etc.). Please contact us using the Contact information outlined below to discuss specific rights you may be entitled to. 7.1 Access and Correction
You may access and correct your personal information via our App or by contacting us directly using the information outlined below.8. CONTACTSFor any questions or concerns regarding this privacy policy or to exercise your rights, please contact our team at experience@poulet-rouge.ca. Please note that we may need to confirm your identity or request additional details in order to process your request.If you continue to have concerns about our collection, use or disclosure of your personal information, you can make a complaint to the relevant privacy regulator, whose information is set out below for your convenience.Office of the Privacy Commissioner of CanadaWebsite: www.priv.gc.caPhone: 1-800-282-1376; Fax: 1-819-994-5424Mail: 30 Victoria Street, Gatineau, QC K1A 1H3Commission d’accès à l’information du QuébecWebsite: https://www.cai.gouv.qc.ca/ Telephone: 418 528-7741; Fax: 418 529-3102Mail:525, boulevard René-Lévesque Est, bureau 2.36 Quebec (Quebec) G1R 5S99. POLICY UPDATESThis privacy policy may be updated periodically. Changes will be posted on this page, and we recommend reviewing it regularly to stay informed.10. ACCEPTANCE OF THE POLICYBy using our website and services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. We reserve the right to modify this policy at any time. Changes will take effect immediately upon their publication on our website. By continuing to use our services after these modifications, you accept the new terms.