1. Overview The Accessibility for Ontarians with Disabilities Act (AODA) is a provincial law aimed at identifying, removing, and preventing barriers for individuals with disabilities. The Integrated Accessibility Standards Regulation (IASR) under the AODA provides a comprehensive compliance framework for designated public sector organizations, including Poulet Rouge Restaurant. This Accessibility Policy (the “Policy”) has been developed to ensure that Poulet Rouge Restaurant complies with its obligations under the AODA and the IASR, as well as with the provisions of the Ontario Human Rights Code concerning individuals with disabilities.
2. Purpose This Policy defines:
Poulet Rouge’s vision and objectives regarding accessibility.
Expectations for staff and operational areas to ensure compliance with the AODA, other applicable laws, and Poulet Rouge policies.
The overarching goal is to enhance accessibility for individuals with disabilities in a manner that respects their dignity and independence, considers their individual needs, and embodies the principles of integration and equal opportunity.
3. Application and Scope This Policy addresses the accessibility needs of both employees and customers of Poulet Rouge Restaurant. The term “employees” refers to all individuals hired under an indefinite or fixed-term employment contract, as well as those appointed to positions at Poulet Rouge. For clarity, independent contractors are not included in the term "employees" for the purposes of this Policy.
4. Policy Statement Poulet Rouge Restaurant is committed to creating an accessible environment and meeting the requirements of the AODA and organizational policies that address the rights of individuals and privacy of its employees and customers.
To fulfill its mandate, Poulet Rouge strives to ensure that all individuals have equitable and barrier-free access to its facilities, products, programs, and services, as well as to employment opportunities offered.
Poulet Rouge is also dedicated to ensuring that its hiring and employment practices are designed to meet the accessibility needs of employees with disabilities and those who apply for employment.
To uphold these commitments, Poulet Rouge must identify, prevent, and eliminate barriers to accessibility that hinder an individual’s ability to interact with Poulet Rouge, obtain services in a timely manner, access the premises, or work with dignity and productivity in the workplace.
5. Accessibility Measures Poulet Rouge Restaurant will undertake the following measures to ensure accessibility:
Customer Service: We will train all staff to provide accessible customer service, ensuring that individuals with disabilities can enjoy a positive experience at our restaurant. If you require assistance, please do not hesitate to ask our staff.
Information and Communications: We will ensure that all communications are accessible. This includes providing information in alternative formats upon request.
Employment Practices: Our recruitment process will accommodate applicants with disabilities, and we will make reasonable adjustments to support employees with disabilities in their roles.
Public Spaces: We will maintain accessible facilities, ensuring that our restaurant layout, restrooms, and entrances are compliant with accessibility standards.
Feedback Mechanism: Poulet Rouge will provide a process for individuals to provide feedback on accessibility issues, which will be reviewed regularly to improve accessibility measures. Customers can submit feedback through our website, in-person, or via our customer service email.
6. Information for Customers At Poulet Rouge, we are committed to ensuring that our services are accessible to all. We encourage our customers to:
Communicate Needs: If you have specific accessibility needs or require assistance during your visit, please inform our staff. We are here to help.
Provide Feedback: Your feedback is invaluable in helping us improve our accessibility practices. Please let us know how we can better serve you or any challenges you faced while visiting us.
Stay Informed: For any updates regarding our accessibility measures, please check our website or contact us directly.
7. Compliance and Review Poulet Rouge is committed to reviewing this Policy regularly to ensure ongoing compliance with the AODA and to make necessary updates to improve accessibility in our restaurant. For any questions or concerns regarding this Accessibility Policy, please contact us at : experience@poulet-rouge.ca